Shipping & Returns

Shipping

Thank you for shopping with Purity Beauty. We want your order to arrive safely, carefully packed, and as quickly as possible.

Please review our shipping and return information before placing your order.

U.S. Domestic Shipping

Purity Beauty currently ships within the United States only.

Orders are typically processed within [insert processing time, for example: 1–3 business days] after payment is received.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information, if tracking is available.

Estimated delivery times may vary depending on your location, the shipping carrier, holidays, weather conditions, and other delays outside of our control.

Shipping Rates

Shipping rates are calculated at checkout unless otherwise stated.

From time to time, Purity Beauty may offer free shipping promotions, launch offers, or free shipping on orders over a certain amount.

If a free shipping offer is active, the details will be shown on the website or at checkout.

Order Processing

Orders are processed during regular business days, Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will be processed on the next business day.

Please make sure your shipping address is correct before placing your order. Purity Beauty is not responsible for delays, lost packages, or returned orders caused by incorrect or incomplete shipping information provided by the customer.

International Shipping

At this time, Purity Beauty does not offer international shipping.

We currently ship within the United States only.

If this changes in the future, updated shipping information will be posted on this page.

Returns

Because skincare and personal care products come into direct contact with the skin, returns are handled carefully for hygiene and safety reasons.

We want you to feel confident when shopping with us, so please read the return policy before placing your order.

Return Eligibility

Returns may be accepted within [insert number of days, for example: 14 or 30 days] of delivery if the product is:

  • unopened

  • unused

  • in its original packaging

  • in resellable condition

  • accompanied by proof of purchase

For health and hygiene reasons, we may not be able to accept returns on opened, used, damaged, or altered skincare products unless the item arrived damaged or incorrect.

Non-Returnable Items

The following items may not be eligible for return:

  • opened skincare products

  • used products

  • products without original packaging

  • items damaged after delivery

  • final sale items

  • promotional or discounted items, unless otherwise stated

  • gift cards

  • samples, if applicable

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, leaking, or incorrect, please contact us within [insert number of days, for example: 7 days] of delivery.

Please include:

  • your order number

  • your full name

  • a photo of the damaged or incorrect item

  • a photo of the packaging

  • a short description of the issue

We will review your request and let you know the next steps.

Return Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping fees are non-refundable unless the return is due to an error on our part.

We recommend using a trackable shipping service when returning an item. Purity Beauty is not responsible for return packages that are lost in transit.

Refunds

Once your return is received and inspected, we will notify you by email.

If your return is approved, your refund will be processed to the original payment method.

Please allow [insert refund processing time, for example: 5–10 business days] for the refund to appear on your statement, depending on your bank or payment provider.

If your return is not approved, we will contact you with more information.

Exchanges

At this time, we may offer exchanges only for damaged, defective, or incorrect items, depending on product availability.

If the replacement item is out of stock, we may offer a refund or store credit.

Cancellations

If you need to cancel your order, please contact us as soon as possible at [insert email address].

We cannot guarantee cancellations once an order has been processed or shipped.

If your order has already shipped, it will need to follow the standard return process.

Lost or Delayed Packages

Once an order has been shipped, delivery is handled by the shipping carrier.

If your tracking shows that your package was delivered but you did not receive it, please check with:

  • household members

  • neighbors

  • building management

  • front desk or mailroom

  • the shipping carrier

If you still cannot locate your package, contact us and we will do our best to help you with the next steps.

Purity Beauty is not responsible for packages marked as delivered by the carrier, but we will review each situation carefully.

Contact Us

For questions about shipping, returns, damaged items, or your order, please contact us:

Purity Beauty
Email: [Insert Email Address]
Website: [Insert Website URL]

Please include your order number whenever possible so we can help you faster.